(704) 981-1203

customerservice@osaroJewel.com

Charlotte, North Carolina

FAQ

DELIVERY

  • Q: How long does it take for you to dispatch my item?

    A: Handling time differ for each item. Processing usually takes about 1 to 14 days. Several factors could affect delivery time, such as custom inspection, peak season for postal service such as Christmas, recipients’ local postal service, and extreme weather conditions.

    International Orders: Please note that the delivery period could be delayed due to increased security measures on all inbound international air mail packages.

  • Q: Which courier do you use?

    A: We ship our products by registered air mail and expedited shipping. we use several couriers such as The United States Postal Service (USPS). For expedited shipping, we use UPS, DHL and other shipping services depending on country location.

  • Q: Do you offer expedited shipping?

    A: We offer expedited and rush order processing. We suggest that you contact us first if you are targeting for a specific arrival date.

  • Q: Do I get a tracking number for my package?

    A: Yes, we will send a delivery confirmation email with tracking number provided.

  • Q: If I mistakenly provided an old or wrong address which caused the package to return, what can you do to help?

    A: We will arrange to re-send the package to your new or correct address after we have received the returned package. Buyers are responsible for the postage to re-send the package.

PAYMENT & TAXES

  • Q: What payment method do you accept?

    A: We accept PayPal and credit card payment.

  • Q: Do I need to sign up a PayPal account if I don’t have one?

    A: No. You could complete your order as a guest and simply fill out your credit card information at PayPal to complete the transaction. Alternatively, you could sign up for a PayPal account which is a very convenient and secure way to make online purchase.

ORDERING

  • Q: How do I know if I have placed the order successfully?

    A: All successful orders will receive an order confirmation email. If you have not received any confirmation email after you have placed your order, please contact us for assistance.

  • Q: Do you offer discount to bulk lot order?

    A: We do offer discount to bulk lot order. If you are interested, please contact us and give us details of your order including style numbers and quantity for a price quotation.

  • Q: Can I cancel the order I placed?

    A: We may accept cancellation if an order has not yet been shipped, but there will be a 20% cancellation fees applied to the order amount (excluding shipping cost). Should you have any concern or question, please contact our customer service.

  • RETURN POLICY

    Q: What is your return policy? Do you offer any item exchange?

    A: Sorry, we do not accept returns due to hygiene purposes.

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